Refund policy

Thank you for shopping with us! We want you to love your purchase, and we understand that sometimes things don't work out as planned. Please note that due to the unique nature of our business, where every item is made to order specifically for you, we are unable to accept returns or exchanges.

In accordance with EU consumer regulations, the 14-day Right of Withdrawal does not apply to products that are made to the consumer's specifications or are clearly personalized. Because every Kunuku piece is custom-made and engraved to order, all sales of personalized items are final once fulfillment has begun.

Before You Order

To ensure your satisfaction, we encourage you to carefully review the following before placing your order:

Product Descriptions: Please read the full product description, including details about sizing, materials, and care instructions.
Customization Options: Double-check all customization options, such as colors and personalization details, to ensure they are correct.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We will work with you to find a satisfactory solution, which may include a replacement or a refund depending on the circumstances.